Emotional Intelligence

Research has shown that Emotional Intelligence (EI) contributes to interpersonal effectiveness and leadership capability.

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Employees who demonstrate high levels of EI are better at understanding themselves and others, making confident decisions and expressing their views. They have also been found to effectively manage their emotions, and have the drive, energy and optimism to succeed.

Furthermore, they are more capable of being sensitive to interpersonal and organisational dynamics, and relate to others with diplomacy and tact.

The EI domains and competency clusters used in the solution are:

Personal Domain:
Self-awareness Competency Cluster – includes:
Emotional Self-awareness; Self-confidence and Accurate Self-assessment.
Self-management Competency Cluster – includes:
Emotional Self-control; Optimism; Achievement Orientation; Forward Planning; Conscientiousness; Adaptability and Trustworthiness.

Inter-Personal Domain:
Social Awareness Competency Cluster – includes:
Empathy; Interpersonal Openness; Organisational (‘political’) Awareness and Service Orientation.
Relationship Management Competency Cluster – includes:
Persuasiveness; Conflict Management; Inspirational Leadership; Change Catalyst; Team Working and Open Communication.

The Emotional Intelligence Solution is Ideal For: Professional / Personal Development in adults who are current (or potential) business leaders.

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